In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 2025 - 15:00 GMT
Scheduled - We are excited to tell you that our status page has moved to a brand new location. To make it easier to see the status of all your favourite Access products in once place you can find our new home here: https://erp-sbd.theaccessgroup-status.com.

Please update any bookmarks you may have saved. The new page will continue to provide real-time updates on system availability, scheduled maintenance, and any incidents. You can also subscribe for updates by going here: https://erp-sbd.theaccessgroup-status.com/subscribers/new.

If you have any questions, feel free to reach out to our support team.

Dec 17, 2025 15:00 - Jan 1, 2026 00:00 GMT

About This Site

The CRM Status Page Has Come Home!

We are excited to tell you that our status page has moved to a brand new location. To make it easier to see the status of all your favourite Access products in once place you can find our new home here: https://erp-sbd.theaccessgroup-status.com.

Please update any bookmarks you may have saved. The new page will continue to provide real-time updates on system availability, scheduled maintenance, and any incidents. You can also subscribe for updates by going here: https://erp-sbd.theaccessgroup-status.com/subscribers/new.

If you have any questions, feel free to reach out to our support team.

Our Website Operational
APIs, Login, and Core Platform Operational
Individual Prospect Apps Operational
Prospect CRM App Operational
Prospect CMS Editor App Operational
Hosted Customer Websites, Portals and eCommerce sites Operational
Automation and Integration Operational
Sign-Up & Free Trial Creation Services Operational
Cloud Inventory Management Integration Services Operational
Hybrid & On-Premise ERP Integrations Operational
Zapier and other webhook integrations Operational
Web Chat Operational
Intercom Intercom APIs Operational
Intercom Web Messenger Operational
Intercom Intercom Web Application Operational
Third Party Integration Operational
Xero Ltd - API Accounting API Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

Unresolved incident: The CRM Status Page Has Come Home!.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Resolved - This incident has been resolved.
Dec 10, 11:47 GMT
Update - We are continuing to monitor for any further issues.
Dec 8, 13:37 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 13:37 GMT
Identified - We have identified further issues which customers have reported while logging into the CRM. We are currently applying additional fixes.
Dec 8, 04:03 GMT
Monitoring - We have identified the issue and have applied a fix which should resolve the loading issue. We can confirmed CRM is working correctly and customers are recommended to clear their browser cache. You can read about clearing your browser cache here: https://docs.prospect365.com/en/articles/4304884-resolving-browser-related-issues-clearing-browser-caches
We will continue to monitor this issue.

Dec 8, 01:20 GMT
Investigating - Some customers have reported issues logging into the CRM. We are currently investigating and will provide further updates as information becomes available
Dec 7, 22:57 GMT
Dec 9, 2025

No incidents reported.

Dec 8, 2025